Looking for answers to your heating service questions? Our comprehensive FAQ section is here to help!
From understanding your invoice and maintenance tips, all the essential topics are covered in this section to ensure your heating system runs smoothly.
Service
1.Who do I contact if I'm experiencing issues with my heating or hot water?
Here are the steps to follow. 1. Contact your building owner representative and notify them of the problem, either directly or through their emergency call service. 2. If the building owner representative believes the issue to be caused by Lonsdale Energy, they can contact us 24/7 at 604-982-3982. 3. If the building owner’s representative or their emergency call service is unavailable, please contact us 24/7 at 604-982-3982.
2.What can I do if my building's energy system doesn't seem to be working as efficiently as it should?
We work with all building owners to ensure their building has the best energy performance. Please have your building owner (or owner's representative) contact us to speak with a member of our team.
3.Who do I contact to discuss my building's energy performance?
There are many factors that contribute to a building's performance (i.e. type of system, time of year, etc.). We recommend contacting your building owner (or owner's representative).
4.How do I know if my building is connected to Lonsdale Energy?
Lonsdale Energy serves over 110 buildings in the City of North Vancouver, in the Lower Lonsdale, Central Lonsdale, Marine Harbourside and Moodyville neighbourhoods. Click on the "Address Lookup" page on our website to find out if your building is a part of our community energy system.