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Common Questions

Billing

1.What is a meter charge?
The meter charge is a monthly charge to operate, maintain and read meters.
2.What is a capacity charge?
The Capacity Charge is a monthly charge for the amount of heating required by a customer.
3.What is a commodity charge?
The Commodity Charge is a charge per kilowatt hour of heat used by a customer.

Service

1.What can I do if my building's energy system doesn't seem to be working as efficiently as it should?
We work with building strata councils to ensure all buildings connected to its heating system have the best energy performance. Please have your building's strata council contact us to arrange time to speak with our operations team.
2.Who do I contact to discuss my building's energy performance?
To ensure all requests are promptly addressed, we ask that requests be coordinated and forwarded by the buildings' strata councils. For assistance, strata council representatives are invited to email info@lonsdaleenergy.ca.

General Inquiries

Emailinfo@lonsdaleenergy.ca

Billingaccounting@lonsdaleenergy.ca

Office phone: 236-874-0176

Hours of operation: Monday to Friday, 8:30 a.m. to 5 p.m.

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Is your building connected to Lonsdale Energy?

Find out if you’re a part of our community energy system:
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